FAQ


How do I know the size I need?

You can refer to our Size Guide or take the guess work out of measuring and purchase our Sizing Sample Pack to ensure the perfect fit. 

 

What nail glue do you recommend?

We recommend a professional nail glue such as IBD 5 Second Nail Glue or KDS Nail Glue.

 

How long do the nails stay on?

It really all depends on how well you prep your natural nails before application, how rough you are on your hands and your choice of adhesive. With nails tabs you can wear them for about 1 to 7 days. With nail glue, for about 1 to 3 weeks.

 

I'm worried that my nails are going to pop off. Any tips on how I can avoid this?

 Make sure to follow our Nail Prep instructions included with your order. This step is key to long wear. In addition, you can apply a Dehydrator and Primer for better adhesion. This is the same product nail techs use before gel or acrylic application so the product can adhere to your nails.

You can also try using both adhesive tabs and nail glue together. Follow nail prep instructions and apply the nail tabs. Then apply nail glue over the tabs or on the back of the nail. Press and hold the nails in place for a few seconds. This dual adhesive combo allows longer wear time.

 

Are the nails reusable?

Yes. The use of nail tabs will make the nails reusable.

For those that prefer nail glue, I would suggest purchasing an inexpensive electric nail file. It'll gently buff away any built up glue on the back of the nails and give you many more wears.

 

Can you replace a lost nail? 

Yes. Click here to order your replacement nail.

 

Are the nails strong?

Yes, our nails are made with hard gel and several coats of gel polish. The hard gel makes the nails hard yet flexible enough to fit comfortably on the nails. For an additional charge we can add a thin layer of acrylic (instead of the hard gel) for added strength and durability. See our Add on menu to add this to your nail sets.

 

Do you offer custom orders?

We do! If you have a concept in mind or seen something that inspires you just send us a message so we can chat ideas together.

 

Can I make changes to a design?

Yes, all sets are made to order and may be customized to your liking. If you prefer a different color, matte or glossy finish, shorter length or small design changes simply make a note in the special requests. For bigger changes that include adding on more or changing crystals please contact us first to approve changes or invoice your for a custom order. 

 

How many nails come in each set?

All sets come with 10 nails in the size you select.  If a listing has a Full Set option that set comes with 24 nails.

 

What comes with my nails?

All nail orders come with a mini nail file, cuticle pusher, buffer, alcohol prep pad and application and removal instructions.

 

How long will it take to ship my order?

Nails: Due to high volume of orders our current turn around is about 1-4 weeks. THIS IS JUST AN ESTIMATE. We do not guarantee that your order will be shipped within this time frame. They may be shipped sooner but can certainly take longer.
Please keep in mind that all of our nails are made to order. We do not keep stock of our designed luxury nails. If you need nails right away please take
a look at our Ready To Ship items (they ship within 3-5 business days)
Decals: 3-5 Business Days. Custom decals may take a little longer. We do
experience some delays from time to time due to so many orders coming in.
Sizing Sample Packs: 3-5 Business Days.
Ready To Ship: 3-5 Business Days.
* Please note that if you purchase a made to order set along with a ready to
ship item your order will NOT be shipped right away. I suggest to order separately so you can receive your ready to ship nails quicker.

 

We truly appreciate your business and thank you for your patience as we make our way to your order.

 

Do you ship internationally?

Yes. We ship worldwide. 

 

Do you offer Rush Shipping?

We offer a limited of Rush shipping per month. 

 

My package was sent back to you, can you resend it?

Yes of course. Simply contact us to make sure we have received it then pay the Re-Shipping Fee so we can send it back out.

 

Do you offer wholesale?

Wholesale is available for boutiques, salons and spas. No rebranding. No online stores. A minimum order of 20 sets is required for wholesale pricing. For more information fill out the Contact Us form.

  

Do you accept cancellations, returns or exchanges?

We gladly accept cancellations within 24 hours of purchase.
But due to the nature of our product; all sales are final (except in the case of products delivered in defective or damaged state.  If so, email nailedbycristy@gmail.com and include an image of the defective or damaged product).
**Please read all information listed under the item description before ordering. Be aware of turn around time frame and make sure you size your nails correctly as we are not held responsible if the wrong size is ordered.**